Digital Products and Software Purchases
Because our products are delivered electronically, refunds depend on the product purchased, whether access or delivery has begun, the circumstances of the request, and applicable law.
Purchasing self-help software does not guarantee a particular legal outcome, acceptance of documents by a court or government agency, or approval of an application. A disappointing outcome alone does not establish eligibility for a refund.
Unless otherwise stated on the applicable product page or required by law:
- Before access or delivery: A customer may request a refund if the purchased digital product has not been accessed, downloaded, generated, or otherwise delivered for use.
- After access or delivery: Once digital content has been downloaded, documents have been generated, or access to the purchased software product has been provided and used, the purchase is generally nonrefundable, except where a refund is required by law or approved under this Policy.
- Technical problems: If a customer cannot access a purchased product because of a verified technical problem attributable to WersantSaaS.com, we will make reasonable efforts to resolve the problem. If we cannot resolve it within a reasonable time, we may provide a refund or another appropriate remedy, as required by applicable law.
- Duplicate or erroneous charges: Verified duplicate charges or billing errors will be corrected, including refunds where appropriate.
Subscription Fees and Memberships
Subscription and membership fees are charged according to the plan and billing terms disclosed at checkout.
Customers may cancel a subscription through the available account settings or by contacting customer support. Cancellation generally stops future renewals but does not automatically refund fees already paid for the current billing period.
Unused time, partial billing periods, or failure to use a subscription do not automatically qualify for a refund, except where required by law or expressly provided in the applicable offer.
If a subscription includes a free trial, promotional period, or waived membership fee, the applicable offer will state the duration, any subsequent charges, and the cancellation requirements.
Customized Documents and Document Preparation
Where a product includes a questionnaire, document-generation workflow, or customized digital output, the customer should review the product description and applicable purchase terms before paying.
Once a customized document has been generated or delivered, the purchase is generally nonrefundable, except where required by law or where the customer qualifies for a refund under this Policy.
Customers are responsible for reviewing their answers and the resulting documents before using them. WersantSaaS.com does not guarantee that a document is appropriate for every individual situation or will be accepted by a court, government agency, or other recipient.
How to Request a Refund
To request a refund, contact customer support using the contact information published on WersantSaaS.com.
Please submit your request promptly after discovering the issue. We may request reasonable information necessary to verify the transaction and evaluate the request.
We will review eligible requests individually and respond within a reasonable time. Submitting a request does not guarantee approval.
- The name and email address associated with the purchase.
- The order number or transaction reference, if available.
- The product or subscription purchased.
- The purchase date.
- A brief explanation of the reason for the request.
Refund Processing
If a refund is approved, it will generally be issued to the original payment method unless another method is agreed upon or required by law.
The time required for the refund to appear in the customer's account depends on the payment processor and financial institution.
Approved refunds cover the eligible amount determined under this Policy and applicable law. Any applicable fees or deductions will be disclosed where required.
Government Filing Fees and Third-Party Charges
Unless expressly stated otherwise at checkout, government filing fees, court fees, agency fees, attorney fees, and other third-party charges are not included in the price of WersantSaaS.com software.
WersantSaaS.com cannot refund payments made directly to courts, government agencies, attorneys, or other third parties. Customers must contact the relevant recipient regarding refunds of those payments.
Billing Disputes and Unauthorized Transactions
If you believe you were charged incorrectly or that a transaction was unauthorized, contact customer support promptly so we can investigate.
Nothing in this Policy limits any rights available to customers under applicable law or any rights they may have through their payment provider.
Exceptions Required by Law
This Policy does not exclude, restrict, or waive any refund, cancellation, or other consumer rights that cannot legally be excluded or waived.
Where applicable law provides a mandatory refund or cancellation right, that law will control to the extent of any conflict with this Policy.
Changes to This Policy
WersantSaaS.com may update this Refund Policy from time to time. The version applicable to a purchase will be determined in accordance with applicable law and the terms disclosed at the time of the transaction.
Material changes will be published on the website with an updated effective date. Changes will not eliminate rights that customers have already acquired under applicable law.
Contact Us
For questions about refunds, cancellations, or billing, please contact WersantSaaS.com through the customer support contact information published on our website.
Please review this policy before completing your purchase. By purchasing a product or subscription, you acknowledge that you have had the opportunity to review the applicable purchase terms and this Refund Policy, subject to any rights that cannot legally be waived.